Workato ONE Overview

Workato ONE is an enterprise‑grade unified automation and AI orchestration platform designed to help organizations connect applications, data, workflows, and AI agents into a single coordinated system of execution. It extends and transforms traditional integration and automation to support intelligent, agent‑based business processes at scale.

Workato ONE solves these challenges. It transforms agents from standalone experiments into a coordinated, enterprise-wide system -- built on a unified platform with governance, reuse, and connected data at its core.

The result is a true “Agentic Enterprise,” where AI agents collaborate, take action and continuously improve in production across an enterprise:

• Enterprise Orchestration: Integrates apps, data, processes, and workflows so they work together with full context in real time.
• Enterprise Skills: Reusable building blocks that encode business actions across systems.
• Enterprise Context: Gives agents and automations deep awareness of relevant business data and logic.
• Enterprise Trust: Built‑in security, governance, compliance, and auditability so actions taken by agents and automations are transparent and controlled.
  • Auditability, in the context of "AI/Machine Learning", means, 'ensuring models are trustworthy through monitoring and transparency."

Workato ONE is Built on TWO Core Solutions:

Workato Orchestrate:

Focuses on integrating and orchestrating data, applications, processes, and user experiences to deliver full enterprise context across knowledge, transactional, and process sources in real-time. It also enables building enterprise skills to predictably take multi-step actions – there are 635,000+ such skills as part of the Workato community today and more are added daily.

Workato Agentic

Extending the Workato Orchestrate platform, it introduces a foundation to build and manage agents that bring these enterprise skills and context together with the governance needed to execute business operations at the core of the enterprise.

CORE 1: Workato Orchestrate

Starting with Workato Orchestrate, this has been a leading iPaaS solution for many years already. Two new important capabilities to Workato Orchestrate that were included in the announcement of Workato ONE are:

Workato AIRO™ 

• Workato Airo is an AI-driven, Intent-based, Real-time Orchestrator.
  • In the same way AI helps software developers write better code faster, AI can help business people solve operational problems too.
• Workato Airo turns ideas into enterprise-ready solutions and manages complex logic and multi-app solutions with ease
• Workato Airo also supports the full lifecycle of ideate, sketch, test, and deploy.

Agent Orchestrator

• As of 2026, there is no single technology vendor that delivers every SaaS app an organization needs, and following that thought process and taking into considering AI.
• There will not be a single vendor who will deliver all the AI agents a customer needs or an organization wants to roll out across their enterprise.
  • There will be a landscape of agents. Agents from Workato. Agents from SaaS vendors like Salesforce and Workday.
  • Agents from platform vendors like Microsoft and Google. Custom agents built with tools like langchain.
  • The Agentic Enterprise will be heterogeneous and agents will need to work together - This is where Agent Orchestrator comes in with the ability to co-ordinate work across agents of all kinds no matter who developed them; also enabling users to collaborate with agents like any other co-worker in Slack or Microsoft Teams.

CORE 2: Workato Agentic

Workato Agentic is a completely new offering that delivers everything needed for enterprise ready agents. Workato Agentic includes the following core key capabilities:

Agent Studio

• We have always believed that powerful tools don’t need to be hard to use and building agents is no different.
• Agent Studio is a low-code, no-code tool to build and configure enterprise-grade agents for the custom processes that matter to you.
• Agents can be defined with any combination of enterprise skills, knowledge bases, chat interfaces, and LLMs.

Agent Hub

• As we have mentioned previously - AI agents need skills, enterprise knowledge, connections to apps and configuration to do useful work.
• Agent Hub lets you define which skills agents have. It lets you connect them to knowledge bases so agents can securely retrieve and act upon relevant information.
• The Agent Hub is the primary place you wire them up to all the apps and systems they will work with.

Agent Acumen

• Data is the lifeblood of agents but is not always well organized and easily found inside an organization and often lives across multiple systems in fragmented schemas.
• Agent Acumen helps connect to, assemble and organize the right data your agents need. 

Agent Trust

• Built-in enterprise security and governance capabilities unified across agents, processes, and systems and data.
• Agent Trust includes Agent Auth™ providing patented agent role-based access control - All running on a secure and compliant native cloud foundation trusted by enterprise IT.

In addition, we announced that Workato Agentic will support Model Context Protocol (MCP) , an open standard created by Anthropic. This enables standardized access to thousands of prebuilt Workato recipes and enterprise skills for agents to orchestrate business actions.

Workato MCP enables secure cross-agent collaboration across agents built on Workato ONE, any third-party agents, and MCP servers

Workato AgentX Apps

On top of the Workato One platform we are also launching AgentX Apps, the world’s first intelligent, cross-functional agents with enterprise-scale trust. These apps integrate seamlessly within key business functions and are built to support secure and agile operations. 

These applications integrate directly with enterprise systems to improve operations in Sales, Support, IT, and CPQ (Configure, Price, Quote).

Practical Use Case: AgentX IT

To give you a clear understanding of how this would be use, below is an example of AgentX IT being accessed via Slack.

• AgentX IT uses a number of discrete agents to support the key processes behind an IT help desk. Things like the ability to deflect help desk calls with answers to user questions.
  • Answers that go beyond the generic and that take your enterprise context and configuration into account.
• Software Access Management to provision users with the apps they need following your procurement and approval guidelines.
  • Automated access and group management lets users self-serve again with the rights checks and balances.
    • Since this was built on Workato One you now have the ability to use all of the power of the platform to add new skills and tune AgentX IT to precisely match your needs.

Workato ONE Key Features

In closing, Workato ONE brings together a wide range of capabilities to support intelligent automation and agentic execution; key features of this platform are:

New Agentic Capabilities:

• Agent Studio

  • A visual development environment for building agents with orchestrated steps, defined goals, and trust policies.

• Enterprise Skills

  • Modular, reusable building blocks for common agent tasks -- summarizing content, classifying inputs, calling APIs, and transforming data.

• Agent Knowledge Graph

  • A centralized, evolving memory layer that provides agents with deep, contextual reasoning.

• Agent Acumen

  • A domain-aware knowledge model that gives agents functional fluency in enterprise context, roles, and terminology.

• Agent Collaborator

  • A visual control plane for deploying and managing agents with clarity, governance, and cross-functional usability.

• Agent Trust

  • Enterprise-grade governance to manage agent access, approvals, and distribution across teams and business units.

• Workato Enterprise MCP

  • Securely expose orchestrations and agents as APIs or services, enabling productization and external access.

Enterprise Capabilities

• Workato AIRO™

  • AI-assisted development environment for recipes, APIs, agents, and data pipelines, helping teams design, optimize, and deploy faster.

• Workato IDP

  • Multimodal document intelligence that extracts, classifies, and structures unstructured content into actionable, arranged data.

• Data Orchestration

  • A comprehensive platform for orchestrating data movement and transformation across systems, ensuring clean, governed inputs and information for agentic execution and business intelligence.

• Decision Models

  • Real-time decisioning framework with built-in human- and AI-in-the-loop capabilities for routing, approvals, and escalations.

• Workato EDI

  • Modernized electronic data interchange that streamlines partner onboarding, automates mapping, and adds intelligence to format-heavy processes.

Traditional automation and AI tools often operate in isolated silos, leading to fragmentation and limited scalability. Workato ONE addresses this by offering a cohesive architecture where AI agents, workflows, and enterprise systems are deeply integrated and governed.

Workato ONE enables organizations to move beyond pilots to production‑scale automation, with context‑aware AI that can act across systems securely and reliably.

Workato ONE: Partnerships & Acquisitions

Workato has partnered with Amazon Web Services (AWS) to integrate Amazon Bedrock into Workato One, combining AWS's AI capabilities with Workato’s automation platform.

• Additionally, Workato has acquired DeepConverse, a company specializing in AI-based customer support automation, to enhance AI-driven workflows.

• Author: Kevin Shuler
• Email: kevin@quandarycg.com
• Date: 07/23/2025