Business Problem

Clinical, front-office, and revenue-cycle teams operate in silos. No one owns the full patient journey from appointment request through payment.

Solution

Create shared working agreements and a cross-functional ownership model so teams understand how their work impacts the full care and payment flow.

Accelerator Stage

People

Services

Team Working Agreements, Organization Design, Center of Excellence

Business Problem

New tools and digital initiatives are rolled out, but adoption stalls and clinics quietly revert to old workflows.

Solution

Pair system changes with clear roles, training, and feedback loops so new workflows stick across clinics and service lines.

Accelerator Stage

People

Services

Change Adoption, Center of Excellence, Post Launch Enablement

Business Problem

Access and scheduling work differently by clinic, service line, and channel. Templates, rules, and waitlists are inconsistent, resulting in wasted capacity and higher wait times.

Solution

Design a single, standard access and scheduling workflow across locations and channels, with clear rules, ownership, and handoffs.

Accelerator Stage

Process

Services

Process Mapping, Department Workflow Design, Workflow Handoff Audit

Business Problem

Registration and intake are messy. Demographic, insurance, and consent data are captured differently at the front desk, online, and in call centers, leading to denials and rework.

Solution

Align intake workflows and data requirements so patient, insurance, and authorization info is captured once, correctly, and flows through to billing.

Accelerator Stage

Process

Services

Cross-Functional Process Design, Future State Design, Process Governance

Business Problem

Prior auths, referrals, and care coordination tasks fall through the cracks between teams and systems, delaying care and frustrating patients.

Solution

Design end-to-end workflows and queues so every request has a clear owner, status, and next step across clinical and admin teams.

Accelerator Stage

Process

Services

Cross-Functional Process Design, Workflow Handoff Audit

Business Problem

EHR, practice management, and billing systems are poorly aligned. Staff re-enter the same data in multiple places just to keep clinics running.

Solution

Rationalize the system stack, define a system of record for key data, and simplify where work happens so staff are not maintaining three versions of the truth.

Accelerator Stage

System

Services

Requirements Gap Analysis, Platform Selection, Post-Launch Enablement

Business Problem

Operational and financial reports never fully agree. Leaders cannot get a clean view of volume, throughput, and revenue by site, provider, or service line.

Solution

Standardize metrics and data definitions, then build reporting that reflects how care is delivered and billed across the organization.

Accelerator Stage

Data

Services

Data Governance, Data Lineage, BI & Reporting

Business Problem

Denials, write-offs, and A/R follow-up are handled reactively. Root causes hide in spreadsheets and individual inboxes.

Solution

Connect front-end processes to revenue cycle outcomes and build dashboards that surface denial patterns, aging, and leakage early.

Accelerator Stage

Data

Services

Data Integrations, Executive Dashboards, Data Platform

Business Problem

Highly trained staff spend hours copying data between EHRs, payer portals, spreadsheets, and ticketing tools.

Solution

Automate repeatable tasks and data movements, so clinicians and staff spend more time on patient-facing work instead of swivel-chair data entry.

Accelerator Stage

Automation

Services

Workflow Automation, Cross-System Automation, iPaaS Integration

Business Problem

Teams experiment with AI scribes, chatbots, or “copilots” on their own, creating inconsistent results and real privacy and compliance risk.

Solution

Define where AI fits, run models on the governed data you already control, and build agent workflows that support clinical and administrative teams without adding avoidable PHI exposure risk.

Accelerator Stage

Agentic

Services

Gen-AI Tool Selection, LLM Deployment, LLM Context Integration, Agent Workflows