Quickbase Login Issues: Common Causes and Troubleshooting Guide

This article outlines the most common issues users experience when logging into Quickbase and provides step-by-step troubleshooting guidance. We suggest following the recommendations outlined below before escalating to your Quickbase administrator or IT team.

Common Quickbase Login Issues and Resolutions

1. Incorrect Username or Password

Symptoms

• “Invalid username or password” error
• Repeated failed login attempts

Resolution

• Ensure Caps Lock is off.
• Confirm there are no extra spaces before or after your email address.
• Verify you are using the correct email (work vs. personal).
• Select “Forgot password?” to reset your password.
• If your organization uses Single Sign-On (SSO), do not enter a password—select your SSO provider instead (e.g., Google, Microsoft, Okta).

2. Single Sign-On (SSO) Issues

Symptoms

• Redirect loop during login
• “Account not found” message
• Stuck on company login screen

Resolution

• Confirm you are selecting the correct SSO provider.
• Log out of other active sessions in your identity provider (Google, Microsoft, etc.).
• Open a new Incognito/Private browsing window and attempt login again.
• Clear cookies and cache for:
  • quickbase.com
  • Your organization’s SSO provider domain
• Verify your Quickbase account has been provisioned by your administrator.

If the issue persists, contact your IT or Quickbase administrator, as SSO settings are managed at the organization level.

3. Browser-Related Issues

Symptoms

• Blank page
• Login button not responding
• Page fails to load

Resolution

• Refresh the page (Ctrl/Cmd + R).
• Clear browser cache and cookies.
• Disable browser extensions (especially ad blockers).
• Try a different browser (Google Chrome is recommended).
• Ensure your browser is updated to the latest version.

4. Multi-Factor Authentication (MFA) Problems

Symptoms

• Not receiving verification code
• Authenticator app code not working

Resolution

• Check spam/junk folder (if using email-based MFA).
• Confirm your phone’s time is set automatically (important for authenticator apps).
• Use saved backup codes if available.
• If you no longer have access to your MFA device, contact your Quickbase administrator to reset MFA.

5. Account Locked or Disabled

Symptoms

• “Account locked” message
• “User inactive” notification

Resolution

• Wait 15–30 minutes if locked due to multiple failed attempts.
• Contact your Quickbase administrator to:
  • Reactivate your account
  • Confirm your user license is still assigned

6. Network or Firewall Restrictions

Symptoms

• Login page does not load
• “Access denied” message

Resolution

• Try connecting from a different network (e.g., mobile hotspot).
• Disconnect from VPN and retry.
• Ask IT to allowlist:
  • *.quickbase.com

7. Incorrect Realm or URL

• Quickbase accounts are tied to a specific realm (e.g., company.quickbase.com).

Symptoms

• Login appears successful but redirects incorrectly
• “Realm not found” message

Resolution

• Confirm you are using the correct company URL.
• Check previous Quickbase emails for your realm link.
• Ask a colleague for the correct login URL.

Troubleshooting Checklist

Before contacting support, complete the following:

• Use an Incognito/Private browser window
• Clear cookies and cache
• Confirm correct SSO method
• Reset password (if applicable)
• Try a different browser
• Try a different network

When to Escalate

Contact your Quickbase Administrator (or Quandary Consulting Group if you are a client) if any of the following is occuring:

• MFA needs to be reset
• Your account is disabled or inactive
• SSO is not recognizing your account
• You need confirmation of your realm URL

Contact Quickbase Support if:

• You receive system/server errors
• The Quickbase platform appears to be down

Open a New Support Case in Quickbase

To submit a new support case:

• Select the help button on the global bar near your username.

• Then select Open new support case.You can bookmark the New Case dialog at: https://target_domain/qb/support/NewCaseReplace target_domain with your account's domain (for example, mydomain.quickbase.com).
• Enter a subject that describes your issue.
• Fill out the Details section by explaining the issue you’d like help with. To expedite your ticket and ensure the best experience with our Technical Support Team, include as many of the following details as possible:
  • Account number
  • App(s) affected (by app ID or link)
  • Tables affected (by table ID or link) (if applicable)
  • Pipeline ID and Tech Support access code (if applicable)
    To find the Tech Support access code, navigate to Pipelines, select your profile, then select Support access.
  • Exact text of any errors (or upload a screenshot)
  • Link to the relevant area of the issue (for example, a link to the report, notification, or record).
  • Time(s) when the issue was encountered
  • Your level of access (do you have Administrator level access or can it be gained?)
  • Who the issue affects (all users or specific users)
    • If specific, list users by email or affected roles
  • Any troubleshooting steps already taken
• Choose the issue type, level of impact, and your preferred method of contact.
• To attach any screenshots or videos of the behavior, select Upload Files or drop your files on the page.
  Attach up to 10 attachments. Maximum size for each attachment is 2GB.
• Select Create Case to submit your case.

After creating a case, the case number, status, and other details appear on the same page in the Details section. You will also receive an email confirmation with your case details.

Manage a Existing Support Case

To find and update an existing case:

• Select the help button on the global bar near your username.
• Then select Manage support cases.

• You can also bookmark the Manage Support Cases page at: https://target_domain/qb/support/ListCases
  • Replace target_domain with your account's domain
    • for example, mydomain.quickbase.com
• Select a case. By default, open cases are listed in order by date, before closed cases.
• You can also search your cases using the search box under the page title. Searches can find a case by number, subject, or details, but not activities.
• Select Upload Files to add any attachments to your case.

• You can add a maximum of 10 attachments to a support case. Each attachment can be up to 2GB in size.

• Use the Feed tab to see the latest activity on your case and to communicate with your Quickbase Technical Support representative.

• By: Logan Lott
• Email: llott@quandarycg.com
• Date: 01/02/2026