LabWare Centralized Visibility Into Global Instructor Scheduling with Workato Integrations

The Client Profile: LabWare

• Industry: Laboratory Informatics / Enterprise Software
• Use Case: ILT Resource & Instructor Scheduling Integration
• Headquarters: Wilmington, Delaware
• Global Reach: 40+ offices across six continents and customers in 125 countries

LabWare is a global provider of laboratory informatics software specializing in Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), and laboratory automation. Headquartered in Wilmington, Delaware, LabWare operates more than 40 offices across six continents and supports customers in 125 countries.

With a geographically distributed organization, LabWare needed its learning technology to support instructor-led training programs across locations while giving program administrators the visibility required to effectively manage training resources but there was a problem; the information administrators needed to coordinate instructors existed across different systems, and Docebo did not natively provide the resource-allocation visibility required to bring it together.

The Challenge

Managing Instructor Resources Across Disconnected Learning and Scheduling Systems

Instructor-led training (ILT) depends on more than course creation and learner enrollment, organizations also need an accurate way to understand instructor availability, coordinate resources, identify scheduling conflicts, and plan future training sessions. When that information is distributed across multiple platforms, even routine scheduling can become a time-consuming administrative process.

For LabWare, the information required to manage instructor-led training existed across two critical systems: Docebo and Microsoft 365.

Docebo served as the learning management system (LMS), managing courses, ILT sessions, and training-related information. Microsoft 365 contained the broader calendars and scheduling commitments that determined whether instructors were actually available. Each platform provided an important part of the scheduling picture, but neither gave program administrators a centralized view of instructor availability across both environments.

As a result, administrators had to reconcile information across disconnected systems before making resource-planning decisions.

This created several operational challenges:

• No centralized view of instructor availability. Administrators could not easily see training commitments and broader calendar availability from a single interface.
• Scheduling data was fragmented across systems. ILT schedules lived in Docebo, while meetings and other instructor commitments existed in Microsoft 365.
• Manual reconciliation increased administrative work. Coordinators had to compare information between platforms to determine whether instructors were available.
• Limited visibility increased scheduling risk. Without a unified view of commitments, conflicts and potential double-bookings were more difficult to identify early.
• Future ILT planning required unnecessary manual effort. Determining instructor capacity for upcoming sessions involved navigating multiple systems and piecing together scheduling information.

The underlying challenge was therefore not simply calendar management. It was a learning management system integration and resource-planning problem.

LabWare needed a way to connect Docebo with Microsoft 365, consolidate instructor scheduling data, and give program administrators a reliable view of resource availability. However, the functionality required to support that workflow did not exist natively within the LMS.

Solving the problem required an integration architecture capable of extending Docebo beyond its native functionality while preserving it as the core learning platform. The goal was to connect the systems already supporting LabWare's training operations and turn fragmented scheduling data into actionable resource visibility.