
Billerud is a global leader in high-performance paper and packaging materials, with a history in the forestry and paper industry extending more than 150 years. Today, the company serves customers in more than 100 markets, operates nine production units across the United States, Sweden, and Finland, employs approximately 5,200 people, and reported SEK 40.5 billion in net sales for 2025.
In North America, Billerud operates integrated paper and pulp mills in Escanaba and Quinnesec, Michigan, along with a converting facility in Wisconsin Rapids, Wisconsin. Its North American operations manufacture graphic paper, label paper, packaging materials, and market pulp, with approximately 1.1 million tons of annual paper production capacity and 200,000 tons of pulp capacity. The company's North American business generated SEK 11.8 billion in net sales in 2025.
Operating manufacturing assets at that scale requires far more than accurate sales forecasts. Billerud needed to connect anticipated demand with the realities of machine capacity, production rates, product grades, operating schedules, costs, freight, contractual commitments, and profitability.
Billerud's existing forecasting environment contained valuable data, but the organization needed to expand the model so these variables worked together. The challenge was not simply collecting more manufacturing information and it was turning that information into an interconnected forecasting model capable of balancing demand, capacity, cost, and profitability.
One of the foundational challenges involved the structure of Billerud's existing forecast data. Quandary's scope called for expanding the current forecasting model and consolidating information into a more unified data structure based on unique keys and concatenated identifiers. This was critical because downstream calculations depended on relationships between numerous variables:
Without consistent relationships between those datasets, advanced production modeling becomes difficult to maintain and even harder to trust and Billerud needed Quickbase to become the common operational layer connecting those variables.
Forecasting demand does not automatically mean that demand can be manufactured within the available production window, each machine has its own capabilities and operating constraints. Production rates vary by grade, outages reduce available capacity, grade changes consume time, specific products belong on specific machines and, most importantly, customer commitments influence production priorities. Therefore, Billerud needed a system capable of answering a much more valuable question than what do we need to sell; the platform needed to be able to tell what could they realistically produce, where should it be produced, and what is the financial impact of these decisions?
Quandary Consulting Group significantly expanded Billerud's existing Quickbase forecasting environment to create a more comprehensive manufacturing planning and decision-support platform. The solution brought together sales forecasts, production grades, machine assignments, standard costs, production rates, operating calendars, transportation costs, contractual commitments, capacity constraints, revenue forecasts, and profitability calculations. Rather than evaluating these factors independently, Quickbase connected them within a common data model and this created a continuous planning framework: Sales Forecast → Production Grade → Machine → Production Rate → Capacity → Cost → Revenue → Margin
Quandary first expanded Billerud's existing forecasting data architecture. Forecast information was consolidated into a structured model that supported summarization and matching through defined unique keys. This underlying architecture gave the application a stronger foundation for calculating production requirements and connecting forecasts with operational data; and instead of maintaining isolated pieces of planning information, Billerud gained a framework where downstream calculations could reference the same underlying forecast structure.
Customers buy products based on commercial product definitions and manufacturing operates according to production specifications. These two very different perspectives had to come together to meet in order for Billerud to be as productive and cost effect as possible; therefore, Quandary incorporated a Production Grade-to-Sales Grade mapping structure into the Quickbase environment.
This created a defined relationship between forecasted sales demand and the production grades required to manufacture those products. The platform also accounted for sheeter loss when translating sales requirements into production requirements, this helped Billerud move from what customers expect to purchase to what manufacturing actually needs to produce.
Once demand was translated into production requirements, Billerud needed to determine where that production belonged. Quandary configured Quickbase to manage primary machine assignments associated with sales locations and forecast data and the expanded scope also incorporated primary and secondary machine assignments for production grades, giving the model greater flexibility when balancing manufacturing demand. This meant that instead of treating machine allocation as information disconnected from forecasting, machine assignments became part of the planning model itself.
Not every product runs through a manufacturing asset at the same speed, since production grade directly affects throughput. Quandary established production-rate structures that allowed Quickbase to determine forecasted tons per hour using the appropriate matching criteria. The system incorporated production rates by production grade and connected those rates with forecasted demand and this gave Billerud the information required to translate forecasted tonnage into machine utilization.
Knowing the production rate made another critical calculation possible: Time on Grade. Quandary automated the calculation of how much manufacturing time forecasted demand required on the assigned machine and this transformed demand from a sales quantity into an operational capacity requirement. This meant that instead of simply seeing 10,000 forecasted tons the organization could now understand how many machine hours those 10,000 tons consume. This connection between forecasted demand and required manufacturing time became fundamental to capacity balancing.
Available manufacturing capacity is not static and machines operate within real-world schedules. Planned outages reduce available production time. Supply conditions change. Production rates vary. Operating assumptions shift month to month.
Quandary incorporated monthly outage calendars and standard-rate adjustment tables by machine into the forecasting model, this allowed capacity calculations to reflect more than theoretical maximum throughput. The system modeled capacity according to days in the month, supply changes, machine availability, and relevant production rates. This gave Billerud a much more realistic foundation for comparing demand with available manufacturing capacity.
One of the most powerful elements of the solution was the distinction between unconstrained and constrained forecasts; an unconstrained forecast represents the demand the organization wants to fulfill and a constrained forecast represents what the manufacturing network can realistically produce given capacity and operating limitations. Quandary built reporting that compared the two, gave Billerud the ability to identify:
Graphs and tables provided additional visibility into machine capacity and forecasted output and this turned capacity constraints into measurable business information.
Not every forecast should carry equal weight when capacity becomes constrained because certain contractual commitments must be protected. Quandary incorporated an input structure allowing Billerud to identify contractual commitments that should be protected within the production model. This allowed the balancing process to reflect business priorities rather than treating every forecasted ton equally and the model therefore became more than a mathematical capacity calculator, it incorporated the commercial realities driving manufacturing decisions.
Production feasibility is only one part of the decision, Billerud also needed to understand the cost of fulfilling forecasted demand. Quandary expanded Quickbase to incorporate standard production costs for both production and sales grades, along with direct and indirect cost calculations. For web and sheeted products, this model supported:
The system used standard EPS download information for web products as a foundation for efficient quarterly cost refreshes, therefore, cost information became connected directly to production forecasting rather than living in a separate analysis.
A product's profitability isn't determined at the mill gate, t the rate and cost of transportation as matters a lot. Quandary incorporated freight cost calculations and mill/plant-to-ship-to transportation costs per ton into the model and this gave Billerud a more complete understanding of the financial impact of serving forecasted demand. For Billeurd, this meant that instead of analyzing production cost alone, the system helped evaluate the total cost associated with producing and delivering the product.
Billerud's enterprise data already existed across systems, including SAP and rather than forcing users to manually recreate that information, Quandary incorporated SAP data into Quickbase as part of the working forecasting model. This strengthened the relationship between enterprise data and the operational forecasting environment. This create the situation where Quickbase became the decision-support layer where relevant SAP information could be combined with forecasting logic, manufacturing assumptions, and business rules.
When manufacturing capacity is constrained, the question is not simply: "What can we make?" and the more strategic question becomes: "What should we make?" Quandary incorporated automated calculations for Profit Per Ton and Profit Per Hour, this gave Billerud a profitability lens for evaluating competing production requirements. Two products may generate similar revenue per ton but consume radically different amounts of machine time and by incorporating profit per hour, Billerud gained a way to evaluate the economic productivity of limited manufacturing capacity. This transformed capacity planning from a volume exercise into a margin optimization exercise.
Quandary expanded the Quickbase platform to calculate expected margin per ton and margin per hour. The resulting reporting connected forecasted production with financial performance and meant that Billerud could evaluate constrained and unconstrained scenarios - not only according to tonnage - but according to the expected profitability generated by those scenarios. With this new workflow developed, this created a stronger bridge between: Sales Planning → Manufacturing → Finance
Lost production capacity isn't just an operational metric, it also represents potential revenue; therefore, Quandary incorporated reporting comparing: Unconstrained Revenue → Constrained Revenue → Enterprise Revenue Gap. This solution also provided summary reporting by machine, customer, and product for forecasted output, revenue, and margin on a month-over-month basis. This gave leadership greater visibility into the financial consequences of production constraints. Which meant that leadership went from saying, 'we don't have enough capacity', to having a deep understanding of how much forecasted revenue and margin are affected, where the constraint exists, and which customers or products are involved.
The expanded model was supported by reporting and dashboards designed to make complex forecasting information easier to consume. Leadership and operational teams gained structured views into:
The result was a more unified manufacturing intelligence environment.
An important element of the project was that Billerud did not need to discard everything employees already understood. Billerud wanted to keep the same look and feel, but a deep cleanup of the existing Verso systems while maintaining the familiar look and feel employees had already been trained to use. Quandary, therefore, modernized the underlying application while preserving continuity for users, the cleanup included improvements around:
This approach reduced unnecessary application complexity without forcing employees to relearn the entire operating environment.
Forecasting accuracy depends heavily on clean customer information. Quandary's scope included automation designed to review invoice history for new sold-to, price-driver, ship-to, and end-user numbers and add relevant information to the customer master and this reduced the dependence on manual master-data maintenance and strengthened the data foundation supporting forecasting.
Billerud's expanded Quickbase environment created a more connected approach to manufacturing planning and sales forecasts no longer existed independently from production realities. The model connected demand with production grades, machines, operating rates, available capacity, costs, freight, customer commitments, revenue, and profitability. This allowed Billerud to move beyond asking: "What do we expect customers to buy?" and begin answering: "What should we produce, where should we produce it, what capacity will it consume, and what financial return will it generate?"
Quandary consolidated previously fragmented forecast information into a structured Quickbase data model, this created a stronger single source of truth for the calculations and reporting driving production planning.
Automated sales-grade-to-production-grade mapping reduced the manual effort required to translate commercial forecasts into manufacturing requirements; sheeter loss and other production considerations were incorporated into the calculation process, producing a more realistic view of required manufacturing volume.
Primary and secondary machine assignments connected forecasted demand directly to manufacturing assets; production rates, monthly operating calendars, outages, and time-on-grade calculations gave Billerud greater visibility into how much capacity forecasted demand consumed.
Constrained-versus-unconstrained reporting exposed situations where forecasted demand exceeded available manufacturing capacity and instead of discovering those constraints later in the planning cycle, Billerud gained earlier visibility into dropped tonnage and capacity gaps.
Automated profit-per-ton and profit-per-hour calculations gave Billerud a financial framework for evaluating production alternatives. This was particularly valuable when multiple products competed for limited machine capacity. Rather than balancing solely according to volume, planners gained visibility into which production decisions generated the strongest economic return.
Constrained-versus-unconstrained revenue reporting translated manufacturing limitations into financial impact and leadership gained visibility into potential revenue gaps associated with insufficient production capacity.
Direct costs, indirect costs, standard costs, freight, and transportation expenses were incorporated into the planning model. This created a more complete picture of the economics associated with forecasted production.
Machine-specific standard rate adjustments, outage calendars, forecast comparisons, and reporting gave Billerud a more dynamic planning environment capable of reflecting changing production conditions month over month.
Automation around customer master data, concatenated fields, grade management, and forecast calculations reduced repetitive administrative work within the existing forecasting process.
Perhaps the most important result was organizational. This solution created a common analytical framework where teams could evaluate the same forecast from three perspectives:
This alignment gave Billerud a stronger foundation for balancing customer demand, manufacturing capacity, and profitability.
For manufacturers, forecasting demand is only the beginning, the real challenge is determining how that demand translates into production. Billerud needed to understand not only what customers planned to buy, but which grades needed to be produced, which machines should manufacture them, how much capacity those products would consume, how operating constraints affected available output, what the products would cost to manufacture and transport, and which production decisions generated the greatest return.
Quandary Consulting Group expanded Quickbase to connect those decisions. The resulting architecture brought together: Demand → Production Grade → Machine Assignment → Production Rate → Time on Grade → Capacity → Cost → Revenue → Margin
SAP data strengthened the underlying forecasting model. Machine assignments connected demand with manufacturing assets. Tons-per-hour and time-on-grade calculations translated forecasted tonnage into capacity requirements. Constrained-versus-unconstrained models exposed production limitations. Cost and freight calculations showed the economics of fulfilling demand. Profit-per-ton and profit-per-hour calculations helped determine how limited manufacturing capacity generated the greatest value.
For Billerud, the results were more than an improved forecasting application, it was a manufacturing decision-support platform connecting sales demand, production capacity, operational constraints, and financial performance.
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