Quickbase Unifies 3,000+ Construction Projects Across a National QSR Brand

Custom Low-Code Platform Streamlines Complex Project Management for a Construction Leader

Challenge: Our client needed to scale from legacy platforms to manage 3,000+ drive-thru construction projects, automate approvals, track milestones, and prevent costly delays.

Solution: A custom Quickbase application tracks 3,000+ construction projects, automatically forecasts milestones, and gives leadership real-time visibility across the entire project pipeline.

Quandary built a custom Quickbase application to manage 3,000+ construction projects, identify delays early, track site progress, and keep nationwide rollouts on schedule.

• 3,000+ Active Construction Projects Managed from One Application
• 4,250+ Locations Supported Nationwide
• 1 Centralized Source of Truth from 9 Different Legacy Platforms
• TRIR (Total Recordable Incident Rate) to 0.0 in Under 30-Days
• Custom RFIs and Submittals Portals for Job Site Vendors Improved Response Time from 10-days to 1-day

The Challenge | Managing 3,000 Construction Projects on an Unreliable System

Rolling out drive-thru upgrades across more than 3,000 store locations required the client to manage thousands of construction projects simultaneously. Every project involved unique milestones, dependencies, approvals, permits, contracts, and site-specific constraints.

The client had successfully piloted a Quickbase application during a smaller initiative. However, as the program expanded, the original system could no longer support the volume or complexity of the rollout. Manual workflows began to fail, critical milestones were missed, and limited visibility made it difficult to identify and resolve bottlenecks before they caused additional delays.

Without a scalable solution, the organization faced growing risks to project schedules, construction budgets, operational continuity, and internal team capacity.

The client needed a more reliable project management platform that could automate task logic, coordinate approvals, manage escalation paths, and provide real-time visibility across thousands of active construction projects.

Our Solution | A Custom Application for End-to-End Project Phase Tracking and Management

Image: Chick-fil-A Custom Quickbase Application | Quandary Consulting Group

Our Process | From Workflow Discovery to User-Validated Deployment

Quandary followed a structured six-month implementation process, beginning with a two-month discovery phase. Our team worked closely with project stakeholders to understand how construction workflows, approvals, dependencies, and escalations were managed across more than 3,000 locations.

We then translated those requirements into a scalable Quickbase solution with automated workflows, embedded business logic, and an intuitive user experience.

Key Steps

Mapped project milestones and dependencies:

We collaborated with the project team to define construction phases, task sequences, approval requirements, and escalation paths.

Visualized complex workflows:

We created process diagrams and user flows to align stakeholders, clarify system requirements, and guide application development.

Migrated and standardized project data:

Custom scripts were used to restructure, clean, and import permits, contracts, and legacy project records into the new platform.

Developed intelligent workflow automations:

We configured automations to create tasks, assign responsibilities, trigger deadlines, and escalate issues based on real-time project activity.

Conducted hands-on user testing:

Internal teams tested the platform using real-world scenarios, helping us identify friction points, improve usability, and refine workflows before launch.

The Toolstack

The Challenge | Incomplete Legacy Data and Unreliable Workflow Logic

The Toolstack

Quickbase

The Foundation for Scalable Construction Project Management

Quickbase enabled Quandary to translate complex, real-world construction processes into a scalable project management platform without the time and cost of traditional software development. Its low-code flexibility allowed us to automate milestone logic, coordinate task dependencies, manage approvals and escalations, and centralize critical site data across thousands of active projects.

The result was a connected operational system that gave teams greater visibility, consistency, and control throughout the construction lifecycle.

The Results | One Single Source of Truth for 3,000 Projects Across 600 Active Construction Sites

The client is a major U.S. restaurant brand with thousands of locations nationwide. Its operations team manages store development, construction, renovations, and upgrades across an extensive portfolio of active sites.

• Industry: Quick-Service Restaurant (QSR)
• Location: United States
• Company Size: 3,000+ U.S. locations